01
How to unclog a garbage disposal
2-minute video guide
Resident Resources
The things you’ll actually need, in one place.
Whether you’re looking for a rental, signing a lease, paying rent, or submitting a maintenance request — the direct link is below. Our resident support team responds within one business day.
§ Welcome home
A quick welcome from the team.
New to renting with Innova? This short walkthrough covers paying rent, submitting maintenance requests, and where to find everything you need as a resident.
§ 01 · Right now
Pay rent or check your balance.
Log into the tenant portal to pay rent, set up auto-pay, check your balance, or download payment history. Payments post same-day.
Open Tenant Portal → § 02 · Something brokeSubmit a maintenance request.
Non-emergency: use the portal with photos. Emergency (flood, no heat, broken lock): call the 24/7 line at (702) 625-5720, press 2.
Request maintenance → § 03 · Looking to move inBrowse our available rentals.
Current listings across Las Vegas, Henderson, and North Las Vegas. Apply online once you find a match — screening takes 2–3 business days.
View available homes → § 04 · Got a questionThe tenant FAQ.
Answers to the questions residents ask most — deposits, repairs, guests, pets, renewal, move-out. Written in plain English.
Read the FAQ →§ Utilities & essential services
Local utility contact information.
Setting up service, or need to reach a provider? Every account is in the resident’s name. Here’s who to call, where they are, and when they’re open.
Gas, electricity & garbage
NV Energy
(702) 402-5555 6226 W. Sahara Ave, Las Vegas, NV 89146Mail payments: P.O. Box 30150, Reno, NV 89520 Website →
Republic Services of Southern Nevada
(702) 735-5151 770 E Sahara Ave, Suite 400, Las Vegas, NV 89104Mon–Fri, 7:30 AM – 5 PM · Sat, 8 AM – 12 PM
Website →
Water
Las Vegas Valley Water District
(702) 870-4194 1001 S. Valley View Blvd, Las Vegas, NV 89153Mon–Fri, 8 AM – 5 PM
Website →
City of Henderson Utility Services
(702) 267-5900 Henderson City Hall, 240 S. Water St., Henderson, NV 89015Mon–Thu, 7:30 AM – 5:30 PM
Website →
City of North Las Vegas Utilities
(702) 633-1484 2250 Las Vegas Blvd. North, Suite 250, North Las Vegas, NV 89030Mon–Thu, 8 AM – 5:45 PM
Website →
Cable & internet
CenturyLink
(866) 706-8592 9771 S Eastern Ave Ste 105, Las Vegas, NV 891234760 Cecile Ave, Las Vegas, NV 89115
Mon–Fri, 8 AM – 7 PM · Sat, 9 AM – 2 PM
Website →
Sewer
City of Las Vegas Sewer Services
(702) 229-1289 Customer Care Center, 500 South Main Street #110, Las Vegas, NV 89101Mon–Fri, 7:30 AM – 5:30 PM
Website →
City of Henderson
(702) 267-5900 Development Services Center, City Hall 1st floor, 240 S. Water St., Henderson, NV 89015 Website →Clark County Water Reclamation District
(702) 668-8888 5857 E Flamingo Rd, Las Vegas, NV 89122Toll-free: (800) 782-4324
Mon–Thu, 7:30 AM – 4:30 PM
Website →
§ Before you file a ticket
Common maintenance & troubleshooting.
A handful of the calls we get most often have a two-minute fix. Try these first — and if it doesn’t sort it, file a maintenance request in the portal and we’ll dispatch a licensed vendor.
02
How to reset a master GFCI outlet
2-minute video guide
03
How to change your air conditioner filter
2-minute video guide
04
Smoke detector still beeping after a new battery?
2-minute video guide
05
How to turn off a leaking water heater
2-minute video guide
06
Four dishwasher disasters & how to avoid them
2-minute video guide
07
How to completely clean lint from a dryer
2-minute video guide
EMERGENCY — FLOOD, NO HEAT, GAS SMELL, BROKEN LOCK? CALL (702) 625-5720 AND PRESS 2. DO NOT WAIT ON A TICKET.
§ Resident Benefits
What’s included when you rent with us.
Every Innova-managed rental includes a resident benefits package designed to make the months between move-in and move-out noticeably easier.
Pay rent any way.
Pay from your computer or any mobile device using any major credit or debit card through your Innova portal. ACH, card, and retail cash options (CVS, 7-Eleven, Walmart) all accepted.
$75 HOA credit.
Save $75 once per lease term if you receive a non-compliance notice from an HOA or City Code Enforcement. Resolve it and the credit is yours.
$2,000 toward your next home.
When you’re ready to buy, Innova contributes up to $2,000 toward the purchase if you buy with us. A real benefit for renters who plan to own.
24/7 emergency line.
Emergency service that requires immediate attention? You get a dedicated direct line available 24/7 — not a queue, not a ticket system.
Deposit protection.
If the property you’re renting is foreclosed for any reason outside your control, we guarantee the protection of your security deposit.
HVAC filters delivered.
High-quality HVAC filters supplied throughout your lease. Better filter, lower energy bill, longer-lasting AC — especially in a Las Vegas summer.
§ The Library
Know your rights.
Tenancy in Nevada is governed by NRS 118A. We’ve written plain-English guides to the questions residents ask most — deposit rules, notice types, guest rights, habitability, and what to do if you get served.
Rights001
Tenant & landlord rights in Nevada
A balanced overview of obligations under NRS 118A — what both sides owe each other.
Read guide
Deposits002
Security deposit laws
Maximum amounts, return deadlines, allowable deductions, and the penalty for violations.
Read guide
Leases003
How to break a lease in Nevada
When you can legally end a lease early — domestic violence, military, habitability — and what happens if you can’t.
Read guide
Rights004
Habitability laws
What your landlord must provide — and what counts as a “habitability” issue legally worth raising.
Read guide
Eviction005
Eviction notice types: 3/5/7/30-day
What each notice means, how much time you have, and what to do the moment one is served.
Read guide
Tenants006
What to do if you get evicted
Steps to take after a notice is served, what to expect at a hearing, and where to find legal help.
Read guide
Still need to reach a person?
The resident support team responds to portal messages within one business day. For emergencies, call the 24/7 line and press 2 — someone will pick up.